You say: Thank you, have a nice day.

But here's what you're really thinking when you're talking to technical support people in other countries who mean well and are really pleasant but don't speak very good English and are really hard to understand and they've already transferred your call three times and each time you had to be put on hold for several minutes before talking to someone new who has you repeat the same information each time (serial number, your name, model number, what's wrong, your name, address, and telephone number) and then asks you to run the exact same diagnostic test that all the other technicians asked you to run and you get the exact same results and you told them that before they insisted that you run the exact same test again and also despite the fact that a certified technician diagnosed the problems as a hard drive failure and that the test shows that fact every time you run it and it's under warranty and you really just want them to send you the new hard drive already and then the fourth guy says, "let me transfer you...:

"AAAAAAAAAUUUUUUUUGGGGGGGGGHHHHHHH!!!!!!!!!!!!!!!

AAAAAAAAAUUUUUUUUGGGGGGGGGHHHHHHH!!!!!!!!!!!!!!!"

...